JOB DESCRIPTION: VISITOR SERVICES ASSOCIATE
FLSA Status: Non-Exempt
Operations and Security: Assist in the daily open and close of The Valentine, the Wickham House, and the First Freedom Center by turning on lights and disarming alarms. Maintain a security log of loaned keys and identification badges to staff, interns, volunteers, contractors, and guests. Validate parking for visitors and appointments, while maintaining a log for The Valentine Lot. Sell validation stickers to additional staff lots. Print a daily appointment schedule-greet assigned visitors, and contact staff concerning arrivals. Provide parking attendant with a daily list of appointments requiring parking. Ensure entry log for staff. Volunteers, and interns is properly displayed and dated. File incident report for alarm activities or other mishaps and turn completed forms into the Director of Operations.
Front Desk: Provide top-quality customer service for the front desk, museum store, and First Freedom Center. Directs phone calls to staff members and key resources. Advise visitors of pricing categories, ticket information, and the public areas of access. Process admission sales for individual visitors as well as for unexpected group visits. Complete a daily reconciliation of sales make a deposit of monies received. Assist in management of daily crises, particularly those related to Historic Richmond Tours, Wickham House tours, and the front desk. Help to secure the collections by restricting umbrellas, backpacks, or camera tripods from entering the galleries or house. Take reservations or supply information for occasional special events, directing RSVPs to the proper sources or voicemails. Assist with projects or mailings when necessary. Keep the desk in good repair, displaying a clean, neat appearance to the public..
Museum Store: Assist with the Museum Store by using suggestive selling techniques and processing retail sales. Restock products that are sold and maintain a clean and welcoming storefront.
Research: Instruct inquiries of procedures for accessing the archival and collection’s materials. Process completed application forms and monies for archival and collections research appointments, while maintaining an access log for visitors entering those restricted areas.
Tours: Conduct informed Wickham House tours. Remain aware of the guests’ presence on House tours and attempt to guard the collections by restricting the touching of physical objects or other actions that might cause the structure or furnishings harm. Help provide security during Wickham House tours, while carrying a radio for emergency contact. Conduct gallery conversations at the First Freedom Center using the resources provided.
Programs and Walking Tours: Direct calls concerning group tours and programs to the proper sources. Process admission sales for groups attending prearranged programs, bus tours, walking tours, and/or Wickham House tours. Take individual reservations for walking and bus tours for the public tour season. Give directions to starting points for public tours or to The Valentine location. Guide visitors gathering for public bus tours that depart from The Valentine, confirming reservations and party numbers. Aid and assist with promotion of programs and tours, based on The Valentine’s marketing plan.
 DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
 FLSA stands for the Fair Labor Standards Act, which was enacted by Congress in 1938 and is under Federal Wage and Hour statutes. The Fair Labor Standards Act uses the terms exempt and nonexempt to describe work that is included (nonexempt) or not included (exempt) in the Act’s overtime and record-keeping provisions. The Act requires that overtime (payment for hours worked in excess of 40 hours in one week) be paid to employees performing nonexempt work.